Return policy

Thank you for shopping at Montessori Genom .
If you are not completely satisfied with your purchase, we are here to help!

Returns
- Our return policy is 30 days. If 30 days have passed since you received the item, unfortunately we cannot offer you a refund or exchange.
- To be eligible for a return, your product(s) must be unused, in the same condition as you received it, and in its original packaging.
- Your product must be returned to the address we gave you in its original packaging. Please do not send the product you purchased back to our manufacturers.
For all Order Returns questions please email (Store Mail)
Order Changes and Cancellation
After purchase, we will give you 24 hours to cancel or make any changes (sale items are not subject to cancellation option). Any time beyond this, your order will have already been processed and prepared for shipping, so changes or cancellations cannot be made after 24 hours.

Damaged/Missing Items
If for any reason your order arrives damaged or missing items, we will be happy to replace it as soon as possible. To file a Damaged/Lost Item Claim, please contact our support team. When emailing us, make sure to include Damaged/Lost Item Claim in the subject line so we can take care of it ASAP!

Sample Scenarios
"My tracking information says it's delivered, but I haven't received it yet." If we've confirmed with the post office and courier company that the item was delivered on a specific date, time, and location. We are not responsible for items missing during delivery.
If our courier company or post office cannot confirm that the item has been delivered. You need to contact us and let us know, then we will make arrangements to send you another one or refund you as soon as possible.

If the package was delivered to the same address the recipient gave us and the wrong address was accidentally entered, we cannot be held responsible for this error. However, we always like to take care of our customers, so if this error occurs on your behalf, we will work with you to ensure you still receive your product at a discounted price! However, this is at the discretion of our customer support team, so please double-check the shipping address when entering your information at checkout. If you think you have made an address error, CONTACT US IMMEDIATELY so we can take care of it before we process the order.

Feel free to contact us anytime, we offer some of the best customer service an online store can provide! We also pride ourselves on our professionalism and quick response times with our 24/7/365 email support!

Returns
Once we receive your product(s) in the condition and manner specified above, we will process your refund immediately and notify you at that time. We will only initiate the refund through the same payment method that you used to make your purchase. Once the credit is processed, it will usually appear in your account within 5-10 days, depending on your card issuer's policies.

Transport
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund. If you purchased the item from a free shipping promotion, you will still need to pay for the shipping cost of the item.
Discounted Products
Only regular priced items can be returned, unfortunately sale items cannot be returned or cancelled. If you have any questions please feel free to contact us via Store Email

gencofisimreal@gmail.com